Refund Policy

We want every guest to leave happy. If something is wrong with your order, please let our team know right away — in person or by phone at (786) 559-1997 — and we will make it right.

In-restaurant orders

• If we made an item incorrectly, or the quality is not right, tell us during your visit and we will remake the item or refund it — your choice.
• Because our food is made fresh and is perishable, we generally cannot offer refunds after the food has left the restaurant and the issue was not reported to us the same day.
• Refunds are issued to the original payment method. Card refunds may take several business days to appear, depending on your bank.

Prepaid and online orders

• Online ordering is not currently offered through this website. When it becomes available: an order that has not yet been prepared can be cancelled for a full refund. Once preparation has started, refunds are handled case by case under the in-restaurant rules above.
• If we must cancel a prepaid order (for example, an item becomes unavailable), you will receive a full refund to the original payment method.

Gift cards

Gift cards and credits offered through our partner inKind are subject to inKind's terms. Gift cards are not redeemable for cash except where required by law.

Contact us

Ohana Schnitzel Co LLC
121 5th St CU 3, Miami Beach, FL 33139
Phone: (786) 559-1997
Email: sobehookahinfo@gmail.com